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Randy Knoll, MBA

randy_knoll@hotmail.com

SUMMARY

Randy Knoll is an experienced strategic planner with proven leadership abilities and troubleshooting skills.  Mr. Knoll possesses a unique blend of financial management, customer/brand awareness and creative leadership experience – a successful mix for product, project or grant management positions across a variety of industries.

Six years experience with grants and project management; Four years of experience in the Financial Service Industry traversing private global money management and brokerage firms. Five years as a professional baseball player, Mr. Knoll has spent over 10 years volunteering with the Boy Scouts of America, serving as Unit Commissioner over roughly 150 young men and leaders for the past 4 years.  Accustomed to working in fast-paced team environments utilizing scheduling, resource management, project management and marketing skills.

A self-starter proficient in MS Office, Presentations, Verbal and Written Communication, Project Coordination, Leadership, and Project Management.  Currently studying to sit for the Project Management Professional (PMP) certification in 2017.

EXPERIENCE

Manager of Business Operations 2015 – PresentUMMC logo oval

University of Mississippi Medical Center  Jackson, MS

Direct, plan, organize, coordinate and manage all daily business and administrative operations of the Jackson Heart Study. Continually seeking out opportunities to improve and streamline operations while adhering to departmental short and long rage goals and objectives. Manage project budgets in the amount of over 4 million per year, in addition to maintaining staff effort levels for billing purposes. Supervise 2-4 project staff and 16 Research University sub-awards.  Collaborate with senior management in the strategic planning, direction and coordination of efforts both currently and for the future prospects of the project.

Office Director II – Project Director  2010 – 2015Screen Shot 2015-01-26 at 9.33.14 PM

Mississippi Emergency Management Agency Pearl, MS

Successfully managed and directed the first wind retrofit project in the state of Mississippi. The concept for this project was to address the need of harder homes to withstand hurricane force winds by utilizing innovative construction methods on unique individual homes.  This project was brought to market after careful and deliberate consideration given to performance measures, market demand, scalability and cost benefit analysis. Lead and supervised project team of 6 employees between 2 locations (Pearl & Biloxi MS).  Developed short and long range forecasting and schedules to maximize efficiency and reduce project costs. Worked with contractor during the pre-award phase to negotiate final budget and conditions of award contract ensuring compliance with federal, state, and local laws and policies.  Assisted in and approved project marketing strategy for TV, radio and print media channels.  Independently prepared reports and reviews of work status and project operations.  Experienced a 300% participation increase upon successful negotiations with grantor to reduce homeowner cost share from 25% to 10%.  Prepared briefings for Executive Director and management staff of project deliverables, performance, and major client issues along with current trends.  Investigated issues, provided recommendation for problem resolution ensuring zero-tolerance escalation. Provided fiscal oversight, keeping detailed records and identification of all grant monies spent.   Exhibitor at key trade shows, providing ongoing education about the project and the importance of having a stronger home.

Bureau Director II – Special Project Director 2010 – 2012Screen Shot 2015-01-26 at 9.24.09 PM

Mississippi Department of Finance and Administration Jackson, MS

Managing analyst of the $578 million State Fiscal Stabilization Funds awarded by the Federal Department of Education.  Monitored all aspects of the grant funding including research, review, submission, approval, regulation, tracking, and reporting of requirements.  Administered quarterly budget review of all grant expenses and revised the budgetary line items as necessary.  Regularly monitored grants, contracts and interagency office personnel records.  Successful phone and desk review audits with zero findings from the US Department of Education, the Government Accountability Office and State of Mississippi’s Auditors Office over the life of the grant awards.

Consultant – Project Manager   2009Screen Shot 2015-01-26 at 9.25.49 PM

iCooper Washougal, WA

Managing all aspects of the creation and development of a company-wide customer support structure, utilizing various mediums including live customer service, website FAQ’s and product demo. Made logistical recommandations to senior management based on best practice, business trends and product life cycle. Worked closely with cross- functional teams ensuring all customer support needs were met. Vetted current processes making recommendations to improve performance.

Investment Counselor   2008 – 2009Screen Shot 2015-01-26 at 9.27.08 PM

Fisher Investments Vancouver, WA

Served as relationship manager and investment counselor to Fisher Investments clients. Acted as liaison between affluent clients and the Investment Policy Committee communicating market strategies, strategic decisions, and portfolio structure. Maintained a book of business clients while simultaneously prospecting and incorporating new business investors.  Addressed questions and concerns in a timely manner maintaining highest level of client satisfaction. Acted as first level escalation contact for on-going support of clients.

Premium Service Representative   2005 – 2008Screen Shot 2015-01-26 at 9.27.53 PM

Fidelity Investments Salt Lake City, UT

Performed option, equity and mutual fund trades; Performed money movement requests including wires, and margin. Utilized Oracle CRM tool to record interaction in an effort to have more meaningful conversations and produce future sales opportunities. Worked closely with Sales, IT, and management to ensure accuracy and timeliness of sales. Corrected discrepancies, customer errors, and reconciled account data to ensure accuracy for both the client and firm. Team leader in customer satisfaction accolades, leading to corporate team recognition. Listened to clients’ goals to create a vision and strategy to accomplish their financial objective. Error free trader Q3 & Q4, 2007.

Shift Supervisor – Materials   2000 – 2001Screen Shot 2015-01-26 at 9.47.16 PM

Jabil Circuit St. Petersburg, FL

Maintained and managed all graveyard shift material handling responsibilities. In charge of keeping all production lines supplied and running without any disruptions or stoppages. Maintained production continuity through accurate and timely order flow execution. Worked closely with Inventory Control Analysts utilizing Jabil’s internal software and SAP/Inventory Control system tools and also KANBAN. Worked with both shipping and receiving departments to ensure appropriate inventory and fulfillment levels were maintained.

Professional Baseball Player   1995 – 2000Screen Shot 2015-01-26 at 9.28.45 PM

Philadelphia Phillies Philadelphia, PA

Drafted by the Phillies Organization in June 1995 as high 3rd round pick. Received various honors including: South Atlantic League All-Star, Pitcher of the month May 1996, Organizational leader with 2.09 ERA, and Runner-up for organizational pitcher of the year 1996.  Had the opportunity to interact with media for interviews, promotions and remote shoots.

EDUCATION

Masters of Business Administration, emphasis Financial Planning 2008 — Westminster College, SLC, UT.Screen Shot 2015-01-26 at 10.04.20 PM

BA History, Minor in Business Management 2005 — Brigham Young University, Provo, UT.

 

              VOLUNTEER Screen Shot 2015-01-26 at 10.30.05 PM

Boy Scouts of America — 2004 – Present

Over 10 years volunteering with the Boy Scouts with the past 3 years serving as Unit Commissioner over roughly 150 young men.  Help with the planning and coordination of hiking, camping, jamborees and other youth activities throughout the year.  Facilitate training opportunities for youth leaders, fundraising and troop outreach to prospect for new members.

To schedule a meeting, please contact me.